FaceTime is a familiar word for Apple users. It’s an app for making video calls on iPhone, iMac and iPads.
FaceTime is the most convenient way of communicating with loved ones who are far away as well as helping you conduct a sudden office meeting. It’s an interesting as well as beneficial tool for its users.
Yet, at some point, it creates problems if it doesn’t function well or won’t work at all.
And if you don’t know how to fix FaceTime on iPhone? Do not worry, I am here with my article to assist you to resolve this problem. If you are curious about the solutions. Do not leave and remain till the end.
You will get a lot of useful information in this article.
How FaceTime Works?
To use FaceTime, you’ll need:
- A Wi-Fi, cellular data, or broadband Internet connection
- A compatible device: iPhone 6 or later, iPad 2 or later, iPod touch (4th generation or later), or Mac computer (OS X Lion 10.7 or later)
Note: Sign in with your Apple ID and add your phone number (if using an iPhone, this is done automatically). Then, follow the steps to start a FaceTime chat.
How to use FaceTime on iPad, iPod touch and iPhone?
- Open Settings > FaceTime > Use your Apple ID for FaceTime.
- Sign in with your Apple ID.
- Return to the Home screen, then open FaceTime.
- Tap the plus button and type someone’s phone number, email address, or name if the person is listed as one of your Contacts.
- Tap Return or the name of your contact when it appears, then tap Audio or Video to make a call.
How to use FaceTime on a Mac
- Make sure your Mac has a built-in or connected microphone and camera.
- Open FaceTime, then type someone’s phone number, email address, or name if the person is listed in your Contacts. You may need to press Return.
- Click the Audio or Video button to make a call.
How FaceTime Work for Android User
An apple user can invite you to join a FaceTime call on their device with the help of FaceTime link.
Whether they use an Android phone/tablet or window PC, they can join the call via a FaceTime link that you sent.
The call will open in their web browser, making it easy to connect. This feature is available with the Apple iOS 15 software update.
Why Is FaceTime not working?
As mentioned in the intro that faceTime is the best and also easiest way to connect people but sometimes during FaceTime, you might encounter a few problems, such as poor connection, screen freezing, disability of sound and unavailability of FaceTime.
It is frustrating to face such problems and not have a clue about what to do.
In the next heading, I am going to discuss the issues of why FaceTime is not working and how to fix FaceTime on the iPhone. So keep reading.
How to Fix FaceTime on iPhone: Reasons and Solutions
If you are facing issues with FaceTime, here are the reasons and their solutions:
Check Your Internet Connection
Reason: FaceTime needs a reliable Wi-Fi or cellular data connection. If the internet connection is weak, it can lead to connection issues, dropped calls, or subpar audio and video quality.
Solution:
- Ensure your iPhone is connected to a reliable and strong Wi-Fi network.
- If you’re using cellular data, check that you have a good signal and that FaceTime is allowed for cellular data in Settings > Cellular.
- Consider resetting your Wi-Fi router or modem.
- You can also test your internet speed with a speed test app or website.
If you find that your internet speed is slow, reach out to your internet service provider for assistance.
Enable FaceTime
Reason: FaceTime may be disabled in your iPhone’s settings, preventing it from working.
Solution:
- Go to Settings > FaceTime.
- Make sure the FaceTime toggle is switched on.
- If the toggle is already on, try turning it off and then back on to refresh the service.
Sign Out and Back into Your Account
Reason: Problems with the Apple ID authentication can interfere with FaceTime’s functionality.
Solutions:
- Go to Settings > FaceTime.
- Tap your Apple ID and select Sign Out.
- Restart your iPhone.
- Go back to Settings > FaceTime and sign in with your Apple ID.
- Ensure your Apple ID is correctly configured and active.
Reset Networking Setting
Reason: Corrupted or misconfigured network settings can prevent FaceTime from working properly.
Solution:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Enter your passcode if prompted.
- Confirm the reset.
- Reconnect to your Wi–Fi network and test FaceTime.
Note: This will erase all saved Wi-Fi passwords, so make sure to note them before taking these steps.
Check FaceTime Availability and Restrictions
Reason: FaceTime may not be available in your region or may be restricted due to parental controls or other settings.
Solution:
- Verify that FaceTime is available in your country.
- Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
- Make sure FaceTime is allowed.
Restart Your iPhone
Reason: Restarting your iPhone can resolve minor software glitches that may be affecting FaceTime.
Solution:
- Press and hold the side button and either volume button until the power-off slider appears.
- Drag the slider to turn off your iPhone.
- Wait a few seconds, then press and hold the side button again until you see the Apple logo.
- If the iPhone is unresponsive, force restart it.
Reinstall FaceTime
Reason: The FaceTime app itself may be corrupted or have software glitches.
Solution:
- From the Home Screen, press and hold the FaceTime app icon.
- Tap Remove App.
- Tap Delete App to confirm.
- Restart your iPhone.
- Download FaceTime from the App Store.
Note: If none of the above solutions don’t work, kindly contact Apple support.
Conclusion
To know how to fix FaceTime on iPhone and other Apple’s devices , you have to know the real causes. You can take the right action when you know the reasons like basic internet connection and some complex problems such as software malfunction or account issues.
By using the above methods carefully, you can resolve the problems of FaceTime and resume using it. If still nothing works out, the best option is to call Apple Support for professional help.
FAQs
Q1: Why is FaceTime not working on my iPhone?
Problems like, incorrect FaceTime settings, a slow or poor internet connection, wrong date and time settings, FaceTime outages, content restrictions on your iPhone, using an outdated version of iOS, software glitches, can cause issues in FaceTime.
Q2: How do you fix FaceTime on an iPhone?
- Turn off and restart iMessage and FaceTime
- Go to Settings > Apps > FaceTime and turn off FaceTime. Restart your iPhone. Turn iMessage and FaceTime back on.
Q3: What are my last options if FaceTime still doesn’t work?
If no solution worked out, please contact the Apple Support for professional help.
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